Contact for queries and complaints

More information

In the case you cannot find the information you are looking for at our website or if you have questions about the Better Biomass certification system, you can contact Better Biomass Scheme Management, which is part of NEN. One of the NEN staff members will provide you the requested information or will answer your question.


In the case you have a complaint related to Better Biomass, you can also contact Better Biomass Scheme Management. If your complaint relates to an issued Better Biomass certificate, you should first contact the certification body that has issued the Better Biomass certificate. Our complaints procedure is included in the NEN Scheme Management Manual. The current version is available at the section Current certification documents. Please contact us in case you need clarification about this procedure.

Contact details

NEN | Better Biomass Scheme Management
Vlinderweg 6 | NL-2623 AX Delft
P.O. Box 5059 | NL-2600 GB Delft
T +31 15 2 690 326 | E